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Terms & Conditions

These terms and conditions outline the rules and regulations for the use of ATO SMART ENTERPRISE's Website.

ATO SMART ENTERPRISE (Reg No: 002453844-X) is located at:

D-01-03, BLOCK D, SOUTHGATE COMMERCIAL CENTRE, NO.2, JALAN DUA, OFF JALAN CHAN SOW LIN, 55200 KUALA LUMPUR, WILAYAH PERSEKUTUAN, MALAYSIA

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use ATO SMART ENTERPRISE's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using ATO SMART ENTERPRISE's website you consent to the use of cookies in accordance with ATO SMART ENTERPRISE’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, ATO SMART ENTERPRISE and/or it’s licensors own the intellectual property rights for all material on ATO SMART ENTERPRISE All intellectual property rights are reserved. You may view and/or print pages from http://www.ato.com.my for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Redistribute content from ATO SMART ENTERPRISE (unless content is specifically made for redistribution).

User Comments

1. This Agreement shall begin on the date hereof.

2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website. ATO SMART ENTERPRISE does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of ATO SMART ENTERPRISE, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws ATO SMART ENTERPRISE shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

3. ATO SMART ENTERPRISE reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

4. You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You hereby grant to ATO SMART ENTERPRISE a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

1. The following organizations may link to our Web site without prior written approval:

  1. Government agencies;
  2. Search engines;
  3. News organizations;
  4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
  5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

2. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

3. We may consider and approve in our sole discretion other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
  • Dot.com community sites;
  • Associations or other groups representing charities, including charity giving sites,
  • Online directory distributors;
  • Internet portals;
  • Accounting, law and consulting firms whose primary clients are businesses; and
  • Educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ATO SMART ENTERPRISE; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to sales@ato.com.my. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of (cname)’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

1. Limit or exclude our or your liability for death or personal injury resulting from negligence;

2. Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

3. Limit any of our or your liabilities in any way that is not permitted under applicable law; or

4. Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature

 

Terms and Conditions for Online Purchase (T&C)

ATO reserves the right to change, add, modify or remove portions of these Terms and Conditions at any time. Changes will be effective when it is posted with no other notices provided. You are deemed to be aware and bound by the changes made upon the publication on the platform.

 

ATO may modify, suspend, discontinue or remove the platform or any services in part or in whole without giving any reason or prior notice and shall not be liable if such modification, suspension, discontinuation or removal prevents you from accessing the platform or any part of the services.

 

The price of the goods shall be the price stated on our website at the time which the buyer places and completes. The price includes any applicable sales and tax which the buyer shall be liable to pay in addition to the price except delivery charges.

 

Delivery of the goods shall be made to the address specified by the buyer in its order.

 

In the event that a goods has been mispriced, ATO reserves the right to terminate the order, notify the buyer of such cancellation.

 

Any dates quoted for delivery of the goods are approximate only and delays may occur. ATO shall not be liable for any delay in delivery or performance howsoever caused.

 

While every attempt has been made to ensure stock availability, occasionally we do run out of stock at our stores. You may opt for the substitute selected by our personnel

 

By accessing to our site and/or using the services, you are deemed to have accepted these Terms and Conditions. If you do not agree to these terms of use, please refrain from accessing or using the Site.

 

All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.

 

All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.

 

ORDER INFORMATION

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number.

 

2. Why is my order cancel? System will auto cancel after 24 hours of no payment update. Reward points / store credit will be refund upon cancellation. ATO will not be liable for any ended promotion / discount price caused by order cancel.

PICK UP INFORMATION

1. Can I walk-in and purchase?

We recommend our customer to call/whatsapp/text before walk-in to check on the stock availability on specific product. If you would like to pick up the ready product, please contact us no later than 3pm.

 

2. What time can I drop by to collect my order(s)?

Monday to Friday: 10am to 6pm (except Public Holiday)

 

3. How should I navigate after reaching our office building at Southgate Commercial Centre?

We are just right at Block D (Ground Floor), see ya!

PAYMENT INFORMATION

1. Can I pay upon pickup?

This option is only available to customer who opt for manual ordering. However, we highly encourage all our customers to pay while placing an order in order to allow us to work efficiently.

 

2. Can I pay with credit card? Any charges?

Yes, you do. There is no charges imposed with credit card payment.

 

3. Can I online transfer or ATM cash deposit? 

Payment payable to ATO SMART ENTERPRISE, Maybank 5143 6565 9146.

After you made the payment, please send us (orders@ato.com.my) the payment details of :

Bank Name :

Banking Date :

Banking Reference No :

Total ammount you have paid :

Your Order No :

Submit your receipt

SHIPPING INFORMATION

1. What information should I provide?

Your name, delivery address, contact number.

 

2. Can I choose my preferable courier service?

Our default courier service is J&T Express for all online platforms except Lazada and Shopee. As for certain rural area in Sabah or Sarawak, we will still recommend to send by Poslaju instead of other courier service. Please remark if you would prefer to use Poslaju, we shall proceed accordingly.

 

3. Can I order on the same day and get it on the same day?

Yes, we do! With an RM8* delivery fee (item below 1KG), you can get your ordered item within the same day that you ordered. Same day delivery only applicable to all KLANG VALLEY where orders must be placed before 9am from Monday to Friday (exclude Public Holiday).

Standard delivery service is completed between 12pm to 6pm. We are unable to accommodate requests for time specific to ensure fairness to all our customers and maintain efficiency in our operations.

 

Please take note as below: 

1. Same day delivery provided with only ready stock item.

2. Item more than 1KG (Bulky item) will be charge at standard fare rate.

 

4. URGENT! Why is my order yet ship? Can I receive my order tomorrow or specific date if I place the order today?

You will receive your parcel within 1-5 working days (depending on differ state / address). Pickups services only available at our office at this moment.

*This may be extended during peak periods. We will contact you if there is a delay in processing your order.

 

During peak period, there maybe some delay in shipping. Please bear with us as we could not fulfill the usual next day delivery promise due to large volume of orders, transactions and availability issues. Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to delivery as soon as we can. 

 

5. Can I track my order?

Yes, we will email you the tracking number or capture a photo send in whatsapp/messenger. A delay in response may be inevitable as our dispatchers may be in convenient to update whilst on duty with their bikes.

 

We hope our beloved customers might take note that ATO does now represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delayed beyong our control.

 

6. Can I change my delivery method? 

Once you've placed your order, we are unable to make any changes, additions or amendment. Our system are automated and changed may cause delays or mix-ups in preparation of your order. We highly suggest that you review your shipping details before check out.

 

7. What should I do if i entered the wrong address? The courier may charge an additional cost for change of address for indelivered parcels with wrong / invalid address. In the event that the wrong address is indicated in the order and the parcel is delivered, ATO will not be liable for any replacement or refund. 

 

8. Which countries do you ship to?

Unfortunately we only ship locally at the moment.

REWARD POINTS

1. Do I need to sign up to get reward points? Applicable for walk-in?

Only for website login, it does not apply for guest account. Every RM1 spend = 1 point; 25 points earned = RM1

RETURN AND REFUND INFORMATION

Our return policy is within 15 Days starting from the day the order is delivered. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused / unseal which in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase

**If your item is special order or back order as requested, unfortunately we can't accept for the return with any reason.

 

  • If we made a mistake with your order, we will resend the correct item. We will cover for item return shipping fee. 
  • If you made a mistake when you ordered (wrong version, wrong address), you may request for exchange/re-ship. Any returned item must be in good condition and you cover on any shipping charges which come up. Contact us for assistance.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be process within 7-14 working days, and a credit will automatically be applied to your credit card or original method of payment.

 

Exchanges (if applicable)

Change of mind is not applicable as we only replace item if they are defected or damaged. Please return your purchase to the following address: D-01-03, Block D, Southgate Commercial Centre, No.2, Jalan Dua, Off Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia.

 

PRE-ORDERS

1. Pre-orders are charged at the time of purchase, not when we ship them out.

2. If you need to cancel or change a pre-order, please send an email to orders@ato.com.my 7 days before the release date. 

3. System will auto cancel after 24 hours of non payment update. Reward points / store credit will be refund upon cancellation. ATO will not be liable for any ended promotion / discount price caused by order cancel.

4. If you had made deposit on pre-order items, we will email notify the final price and collect payment 3 - 5 days before it release date. 

5. In the event that sugested retail price is lower than the final price, we shall refund the difference as store credit. 

6. In the event that suggested retail price is higher than the final price, we will absorb any difference in price that had been made. 

 

Please contact us at orders@ato.com.my or 03-27325996 if you have any questions or doubts.

Last Edited on 2020-01-07