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Return & Refund Policy

Our return policy is within 15 Days starting from the day the order is delivered. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused / unseal which in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase

 

  • If we made a mistake with your order, we will resend the correct item. We will cover for item return shipping fee. 
  • If you made a mistake when you ordered (wrong product, wrong address, etc), any amendments or any change of mind will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.
  • Any items returned without ATO's approval will not be accepted, refunded, or returned to the sender. 
  • ATO tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time.
  • Any change of mind is not accepted as we only replace item if they are defected or damaged. 

 

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be process within 7-14 working days, and a credit will automatically be applied to your credit card, original method of payment or store credit.
 

**If your item is backorder as requested, unfortunately we can't accept for the cancel with any reason.

**Any backorder must be paid in full or 70% deposit of the product price. No cancellation for any confirmed backorder or 30% of cancellation fee imposed.

 

  • If you made a mistake when you ordered (wrong product, wrong address, etc), any amendments or any change of mind will no longer be possible else there would be a minimum charge of processing fee as low as 2%.  
  • If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.

 

Exchanges (if applicable)

Change of mind is not applicable as we only replace item if they are defected or damaged. Please return your purchase to the following address: D-01-03, Block D, Southgate Commercial Centre, No.2, Jalan Dua, Off Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia.

 

Please contact us at orders@ato.com.my or 03-27325996 if you have any questions or doubts.